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Our Services

The Metrilog M2M Gateway ensures continuous monitoring of the complete communication chain. Every single unit is constantly controlled. Signal strength disturbances, outages, device problems, and possible interruptions or malfunctions are detected within a short period of time.

Depending on the individual service-level agreement, our services contain direct communication with the mobile operator. Metrilog also sources the most suitable SIM cards for each application. All units are already shipped with an integrated SIM card. All communication costs are calculated in advance and invoiced as a flat rate directly from Metrilog.

Based on the comprehensive features for monitoring, the Metrilog system allows for quick and efficient diagnosis in case of any component disturbances within the system.
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  One RTU - different sensors - uniform raw data on central point of data collection

Metrilog M2M Gateway

The M2M Gateway operated by Metrilog is a web-based portal to your data. Use it to add and configure your remote devices. For example, you can adjust how often to sample the sensors or communicate with the gateway. The M2M Gateway provides a single point of data collection for all your remote devices, regardless of location.

The Metrilog M2M Gateway provides:

  •  Standard interfaces like XML, SOAP, Web Services
  •  Interface protocols to legacy and proprietary systems (optional)
  •  Pre-defined service level agreements (SLAs)
  •  Independency from structural and protocol changes at the wireless provider's premises
  •  Separation between data transfer and data processing
  •  Additional backup of user data
  •  Private APN's (on demand)

Upon request, Metrilog can also offer support in developing your own backend application.

Metrilog M2M Portal

Please visit our web-based Metrilog M2M Portal. A restricted access demo account is available if you do not have an account with us yet. Contact us for more details.
The Metrilog M2M Gateway is the central interface between the remote devices and the end-user, a perfect IoT platform for all your applications. A very user friendly front-end allows central configuration and definition of all settings required by the end-user.

  •  Setting of required measuring intervals. Retrieval of different sensors connected to a Metrilog IoT device can be set individually. For example sensor data from one sensor is retrieved every minute, sensor data from another sensor every 15 minutes.
  •  Setting of required data transmission intervals. Data transmission intervals are also free-configurable through the end-user. Data from each individual sensor can be transmitted in pre-defined intervals.
  •  Multiple assignment of different APN's from different providers possible
  •  Simple creation of customer specific templates
  •  Management of all registered devices and sensors
  •  Time zone settings
  •  Central point of cost and performance control
  •  Central management of user and permission settings
At the Metrilog M2M Gateway, retrieved data from all individual devices are stored in a uniform format and can be collected by the end-user at anytime and from anywhere. Data are retrieved conveniently and automatically for display on a PC, laptop or smartphone, or delivered into existing application software for analysis and visualization.

Data retrieval intervals of the stored data are selectable. Data from individual sensors or devices can be requested in different intervals, as soon as they are stored on the Gateway. Data retrieval is done with standard protocols like Web Services, SOAP, HTTP or addUPI*.

For client implementation, Metrilog offers a free WSDL. For further information please contact us.

* addUPIis a trademark of Adcon Telemetry GmbH
To visualize your data from the M2M Gateway, you may use one of the following methods:

  •  By means of our APIs (web services, SOAP or addUPI*) you can retrieve the data for further processing into your existing visualization application
  •  By using the free 'Instruments' Java application.
  •  We will gladly support our customers in developing more possibilities for data visualization (e.g. dashboards, statistics). For further information, please contact us.

* addUPI is an open-source protocol of Adcon Telemetry GmbH

Availability

The performance and reliability of the gateway over the past years is evident on the high percentage of availability shown below.

Please note that we do not have any influence on outages or malfunctions on the mobile operator's side.
Therefore, all numbers displayed below exclusively refer to the performance of the Metrilog IoT Gateway. 
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2017
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2018
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2019 (up to date)

Metrilog M2M Gateway

Cellular Operators

Cost efficient data transmission

Metrilog's system is carrier-independent, and the remote units can be operated virtually world-wide, as long as cellular coverage is available. Our devices work with GPRS, UMTS, WCDMA and LTE communication standards. Using these technologies provides relatively high data transmission rates (compared to other wireless technologies) and simultaneously keeps cost low because invoice is based on the amount of data transferred.


Metrilog offers SIM card administration, data traffic invoicing and rate negotiation with different cellular providers. Therefore, the customer gets only one invoice for all services including the cost of communication. All costs for the respective application are calculated in advance and invoiced at a flat-rate in either quarterly, bi-annual or yearly periods.


Benefits

Cost

Known, fixed communication cost

Communication

Invoicing and organization for all communication related issues

Data traffic

20 MByte per month traffic is included in standard SLA

Accounting

Simple, concise account statement for all running cost

Global SIM cards

Our so called "Global SIM cards" can be used in nearly every country worldwide. If a respective roaming agreement exists there is also the possibility to use different network operators within one country to improve quality and performance. Currently, the global SIMs that are built-in the Metrilog units can operate in the following countries:

Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Canada, Cape Verde, Cayman Islands, Chile, China, Columbia, Costa Rica, Croatia, Cuba, Czech Republic, Democratic Republic of the Congo, Denmark, Dominica, Dominicam Republic, Ecuador, El Salvador, Egypt, Estonia, Faroe Islands, Fiji, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Island, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Kosovo, Kuwait, Kyrgyzstan, Lao, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malawi, Malaysia, Maldives, Malta, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic Congo, Reunion, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turkmenistan, Turks- and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia

Note: For all countries that are not listed above there is the possibility to make special arrangements through Metrilog.

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Countries
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Cellular operators
Costs may vary from country to country. If you need more detailed information about network operators and pricing for a certain country, please contact us.

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Services

Service Packages

Metrilog has developed partnerships with various cellular operators to essentially reduce efforts usually taken care of by the end-user. The devices and SIM Cards are already pre-registered at the Metrilog M2M gateway and when you start using our units they automatically are routed to the Gateway to get their individual pre-configured settings. For constant monitoring of the devices Metrilog offers different service packages.

Benefits

Fixed data rates

Negotiations inexpensive data packages pre-agreed flat rates.

Monitoring

Monitoring and analysis of the whole communication chain

Upgrades

Continuous system optimization and updates (OTA)

Cost control

Permanent invoice and cost control of the communication costs

Support

Support with possible communication or device problems

Management

SIM card and device management

  Central data acquisition

Collected data can be retrieved from the Metrilog M2M Gateway at anytime from anywhere.

Additional services

In addition to our standard services, we also offer the following deliverables upon request.


Firmware

We constantly improve the functionality of our units by ongoing development. Standard improvements are included in the monthly service flat rate. If you need special implementations or extensions of the firmware, please contact us.

Templates

Customer specific templates can be created anytime and will be invoiced separately. If you need additional templates, please directly contact our Support-Team.

Protocols

Manufacturers of different sensors and devices sometimes use proprietary protocols, not all of them are based upon open standards. To make it easy for you to connect any sensor or device without limitation, we can implement your customer specific protocols into our RTUs. For more details, please contact us.

Service packages

Metrilog offers individual SLA's including different service packages. Our SLA's are customized according to the needs of the individual customers/applications. Please view the example below of a standard service level agreement:

Standard Service-Level Agreement
  • IoT Gateway availability 24/7
  • Data retention time 30 days
  • Basic support:
    • Diagnosis of reported failures
    • Opening a ticket at the cellular operator
    • Gateway monitoring
    • SIM card management
    • Regular firmware updates (OTA)
    • Support at first installation of automatic data acquisition into legacy systems
  • Support times:
    • Mon. - Thu. 09:00 am to 05:30 pm
    • Fri. 09:00 am to 3:00 pm
    • Maximum reaction time - 48 hours

For additional support services and extended support times, additional costs will accrue. Eventual additional costs will be announced in advance.

Contact Us!

Do you have any questions regarding our services? Please send us an email and we will contact you as soon as possible.
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